Yes! You work hard to earn points and we want you to feel confident that all of your points are right where they should be… in your account! The first thing to note is that there may be a delay in our systems communication and points could take anywhere from minutes to several hours to appear in your account. However, if you feel like you have earned points but they are not showing up in your account you can also troubleshoot it with these tricks:
Refresh your browser.
Log out and then sign back into your account.
Check your rewards history in your V—Rewards account to see if the points were added without you realizing it. This section will show you the number of points you earned, how and when they were earned, plus any redemptions of points made on your account.
If you still feel like your points balance isn’t accurate, contact us at support@verishop.com and we’ll look into it for you.
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